On-Demand Home Services App

Project Overview —

A fast-emerging hyperlocal startup from Florida approached RAAS Cloud with the vision of creating a comprehensive on-demand home services app that could connect local customers with verified service professionals including AC repair, painting, plumbing, and electrical work to cleaning and handyman services.

The client started with operations in a single Florida county, but from the beginning, they wanted a platform designed for scalability, automation, and regional expansion. They needed an end-to-end solution covering UI/UX design, full-stack development, cloud deployment, and performance optimization that could support thousands of users and service partners without compromising on speed or reliability.

  • Manual Booking Process: Early orders were managed through calls and spreadsheets, leading to miscommunication and double bookings.
  • Vendor Verification and Assignment: Matching service requests with available technicians was time-consuming and inconsistent.
  • No Real-Time Tracking: Customers couldn’t track technician arrival times or service progress.
  • Payment Delays: The lack of integrated payment systems led to delayed settlements between customers, technicians, and admins.
  • Customer Retention Issues: Without notifications, ratings, or referral programs, repeat engagement was low.
  • Scalability Limitations: The initial pilot system couldn’t support high-volume service requests across multiple regions.

Challenges Faced By The Client —

As a new entrant in the competitive home services market, the client needed a platform that could go live quickly yet remain robust enough for future growth. Their initial pilot operations revealed several operational challenges:

Some of the key challenges included:

The client required a custom, scalable mobile and web app that would automate service matching, enable real-time tracking, and create a smooth experience for both customers and professionals.

On-Demand Home Services App Overview —

RAAS Cloud designed and built a complete digital ecosystem for the startup, including mobile apps for customers and service providers, and an admin dashboard for operations management. 
The platform was architected using microservices to ensure high performance, scalability, and modularity, allowing new services and cities to be added effortlessly.

Customer App

Users can browse available services, book appointments, track technician arrival, and make secure payments.

Service Provider App

Professionals receive job requests, manage schedules, update service status, and track earnings.

Admin Panel

Centralized control for onboarding service partners, monitoring orders, handling disputes, and managing payouts.

Location & Mapping Integration

GPS tracking for technician routing and real-time ETA updates.

Payment Gateway Integration

Instant payments with split settlements between service partners and admin commission.

Rating & Review System

Users can rate technicians and services to ensure continuous quality improvement.

Promotions & Referrals

Discount codes and referral incentives to increase customer retention.

Analytics Dashboard

Insights into bookings, service categories, revenue, and operational efficiency.

  • Dual mobile apps (Customer + Service Provider) with real-time synchronization.
  • Automated technician matching based on proximity, skill, and availability.
  • Live service tracking and notifications through Google Maps API.
  • Secure in-app payments with automatic commission deduction.
  • Multi-language and region-based content support for Florida’s diverse user base.
  • Review, rating, and feedback modules for quality control.
  • Dynamic pricing engine for different regions and service types.
  • Cloud-native backend with elastic scaling for peak-hour performance.
  • Modular design allowing quick onboarding of new service categories.

Key Features of the On-Demand Home Services App We Developed —

Technology Stack We Used —

How Our Solution Helped the Client —

Streamlined End-to-End Operations

The new platform automated bookings, assignments, and payments reducing manual coordination by over 70% and allowing the business to handle hundreds of daily requests smoothly.

Efficient Vendor Management

The admin dashboard allowed seamless onboarding, verification, and monitoring of service providers ensuring better service quality and transparency in payouts.

Rapid Market Entry

With a fast MVP rollout in just 60 days, the client successfully launched operations in their pilot region and started onboarding service providers within weeks.

Data-Driven Growth Decisions

Built-in analytics gave the management team visibility into service trends, category performance, and technician utilization, helping them identify new revenue opportunities.

Enhanced Customer Experience

Real-time tracking, instant confirmations, and in-app payments drastically improved user trust and convenience, leading to a 40% increase in repeat bookings within the first three months.

 Scaled Seamlessly Across Regions

Once stable in the pilot market, the platform scaled effortlessly to cover all major regions of Florida and prepared for expansion across neighboring states, without requiring code restructuring.

App Screens —

Frequently Asked Questions —

We used a multi-tenant architecture and cloud-based load balancing on AWS, allowing the client to replicate city-wise modules and onboard new technicians without affecting performance.

The platform was developed using:

  • Frontend (Mobile): Flutter for cross-platform iOS & Android apps.
  • Backend: Node.js and Express.js for API management.
  • Database: MongoDB for flexible service data and location indexing.
  • Cloud Hosting: AWS Elastic Beanstalk for scalability and performance.
  • Integrations: Google Maps API for tracking, Stripe for payments, and Twilio for notifications.

Each provider was verified using document uploads, background checks, and live photo verification before activation. The admin could manually approve, suspend, or reassign providers through the dashboard.

Yes. The architecture allows both directly managed teams and independent service partners, with configurable commission percentages and payout cycles.

We built a dynamic pricing engine that adjusts service rates based on region, distance, and demand volume ensuring flexible pricing across Florida’s different markets.

The project was completed in approximately 120 days, covering research, design, development, testing, and rollout in the pilot region followed by scaling support for other Florida counties.

Want a Similar Project for Your Business? —

This On-Demand Home Services App highlights how RAAS Cloud empowers startups to grow from local pilots to state-wide platforms.

If you’re planning to launch or modernize your service marketplace, here’s how to begin:

  • Fill in the Form: Tell us about your service categories and regions.
  • Share Your Requirements: Explain your operations, goals, and challenges.
  • Get a Quote: Receive a tailored proposal with scope, budget, and timeline.

Let’s build your next hyperlocal success story designed for speed, scale, and customer trust.

Send Your Idea's —

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